Upgrade your diesel generator with the ComAp InteliLite 4, and experience the convenience of remote access via your smartphone paired with monitoring from our Call Centre.
Introducing our Call Centre and revolutionary smartphone app!!
What you need to know about our Call Centre
At Multigenerator, we take immense pride in the pivotal role our call centre plays in the success of our business.
A Hub of Expertise and Support
Our call centre is the hub of expertise and support for Multigenerator. It is the first point of contact for our valued customers, handling a substantial 80% of all incoming inquiries and concerns.
Our dedicated team of professionals is well-equipped to address a wide array of needs, from facilitating sales inquiries and generating quotes to orchestrating maintenance and offering technical support.
A Crucial Role in Generator Maintenance
One of the call centre’s most critical responsibilities is to oversee the well-being of our generators. This includes monitoring diesel levels, maintaining maintenance schedules, and remotely starting and stopping generators through our Web Supervisor system.
Our proactive approach ensures that generators are always ready to spring into action when needed, offering you an uninterrupted power supply.
A Lifeline in Emergencies
In addition to their daily responsibilities, our call centre team is always on standby to respond to your urgent needs.
We provide a 24-hour helpline and an emergency call-out service, should you ever require immediate assistance. We understand that power outages and generator issues can happen at any time, and our call centre is your lifeline in such emergencies.
The Vital Role of a Call Center in Any Business
A call centre is the lifeline of any business, acting as a direct link between a company and its customers.In the case of Multigenerator, our call centre is at the forefront of ensuring that our products and services meet your needs and expectations.
Here are a few reasons why a call centre is vital in any business:
At Multigenerator, our call centre is not just a department; it’s a pillar of our commitment to providing reliable power solutions and outstanding service.
We are proud to have a skilled and dedicated team that is always ready to assist you, ensuring that your power needs are met with the highest level of care and expertise.
We invite you to experience the difference that Multigenerator can make in your power solutions.
Quality Work
“In essence, the call centre is the backbone of effective customer engagement and support. It strengthens the bond between a business and its customers, ensuring that their needs are met efficiently and effectively.”
This is what you will be able to do on your Smartphone App:
- START or STOP your generator from your phone
- Monitor the hours of the machine
- Receive warning notifications for the following:
- Every time your generator starts and stops;
- Low fuel warning;
- High-temperature levels;
- Low oil pressure levels;
- Overloading of the generator;
- Over/under voltage;
- Phase rotation; and
- Load per phase
Please note that access to our Call Centre monitoring and the smartphone app for remote monitoring is not included in the generator purchase and will incur an additional monthly fee.
ComAp
off-site
monitoring application
With this cutting-edge feature, you can effortlessly control and monitor your generator from anywhere, whether you’re at the office or enjoying a holiday. Stay in control of your power source like never before – simply use the user-friendly smartphone app to switch it on or off and keep an eye on its performance.
Don’t let distance limit your control; embrace the power of the ComAp InteliLite 4 for seamless generator management.
